More Than Just Oil Changes Cleaning gutters. Painting fences. Sometimes, it pays to do it yourself. But when it comes
Why It Pays to Focus on Customers Who Don’t Return Getting a customer is sweet. Keeping that customer is even
We Provide The Heavy Lifting At Performance Administration Corp., we provide Certified Maintenance Complimentary Maintenance Programs and offer personalized maintenance
Auto dealers are always looking for the next hook, the next “industry secret” that’s going to give them an edge
Making a Difference and Changing for Better Here at Performance Administration Corp. weuse a unique process of Plan, Connect, Grow™
Customer experience is the lifeline of your business. The worst thing a dealership can do is institute a customer retention
Over the course of this series onService Department Pay Plans,we’ve discussed how a Complimentary Maintenance Program is not compatible with
Advice From an Industry Expert We asked our friendSteve Nickelsenfrom Nickelsen Partners to weigh in on processesand service departmentpay plansthat
When it comes to implementing a Complimentary Maintenance Program, everyone can agree on a maintenance-included strategy that doubles the repair
Tired of hearing your service department gripe over oil changes and one-line repair orders? If you’ve heard these common objections
Does your existing service department pay plan line up with your current dealership retention goals? Or are you only keeping
The Difference Between Failure and Success We never forget the ones that got away.Yes, we welcome new customers to our