How We Relate to People, Products, and Companies In this feature, Rick Knight, President and Founder of Performance Administration Corp.,

Build Lasting Relationships ThatKeep CustomersComing Back By now you know that Complimentary Maintenance isn’t about selling the first car, it’s

By now you know that mass merchandisers, social media, and car-buying apps are drastically changing the way people research and

Today’s Car Buyer is More Informed Than Ever In a previous post, we talked about the rise of social media

It’s All About Social Media In the past, when someone was looking to buy a car they’d simply go to

You CAN Compete with Mass Merchandisers Quick, jiffy, 10-minute, rapid —these are common buzzwords in the US automotive oil change

How to Keep Your Service Department Running at Peak Efficiency and Effectiveness You walk through your service department and things

It’s a common misconception that the goal of complimentary maintenance is only to bring customers back for oil changes. In

When it comes to a disheveled desk or the amount of time we spend staring at our devices, less is

Customer satisfaction is great and it’s something we all should strive for. But customer satisfaction just shows you how much