Negative reviews can make or break an auto dealership. Although several other factors affect the reputation of a car dealership,
An efficient and well-trained service advisor is pivotal to a car dealership’s success. Properly training service advisors is vital —
Complimentary maintenance plans are structured to function as automotive consumer retention solutions for franchised auto dealers. Individual Prepaid Maintenance Plans
In this feature, Rick Knight, President and Founder of Performance Administration Corp., will discuss what he’s been reading lately, and
In the past (and to this day, quite frankly), auto dealers have tried everything to drum up business. Catchy jingles,
Performance Administration Corp. is the provider of Certified Maintenance Complimentary Maintenance Programs, offering personalized maintenance program administration for franchise dealerships,
In the auto dealership space, making appointments consumes a major portion of the week’s responsibilities. However, every effort does not
Does your dealership need a vehicle exchange specialist? Do you even know what a vehicle exchange specialist is and/or does?
It’s a statistic that gets repeated frequently because it’s important and it’s true: it can cost five times as much
Congratulations! Your dealership has made a sale to a new customer! With a handshake, papers signed, and introductions made to
One of the biggest challenges faced by business owners is figuring out what customers want. Over the past several years,
In this world of digital convenience, it’s easy to forget how important it is to integrate the human touch into