Customer Retention Through Complimentary Maintenance Part 1: Beyond Auto Manufacturer Maintenance

Auto manufacturer maintenance plans aren’t enough — dealers have to launch their own complimentary maintenance programs and run them effectively.

December 6, 2019 By Rick Knight

Auto Dealership Service Customers — You Brought Them Back, Now What?

In our last blog, we discussed analyzing your dealership’s current state and how to boost your customer retention. A great

June 21, 2019 By Rick Knight

Are Kia and Hyundai Warranties Enough?

When you choose a car dealership to purchase a new automobile, you want to feel as though you’re being taken

April 23, 2018 By Rick Knight

New Car Sales May Wane, But Service Department Opportunities Abound

It looks as though car sales may be in a slump. The Wall Street Journal Market Data Report shows that

February 9, 2018 By Rick Knight