Customer Retention Part 2: How to Develop a Customer Retention Strategy

The most effective way to increase sales and create growth is to cut down on customer churn — but first, you need to define a customer retention strategy.

September 27, 2019 By Rick Knight

New Car Sales May Wane, But Service Department Opportunities Abound

It looks as though car sales may be in a slump. The Wall Street Journal Market Data Report shows that

February 9, 2018 By Rick Knight